FIRM NAME

MYFEMILY BY NUTRITIONIST SALONI (PROPRIETORSHIP FIRM OF MS. SALONI ARORA)

1. REFUND POLICY

1.1 The Firm follows a strict no-refund policy.

1.2 Fees once paid shall not be refunded, adjusted, or transferred under any circumstances.

2. WEEKLY CHECK-IN REQUIREMENT

2.1 Clients must complete the weekly check-in form as a mandatory step.

2.2 Without submission of the form, no new diet plan will be issued.

2.3 Failure to submit will not pause the Program; the week will be counted as utilized.

3. PROGRAM FREEZING

3.1 A Program may be frozen for a maximum of two (2) weeks only.

3.2 This may be availed either once for two weeks or twice for one week each.

3.3 Freezing is not permitted for 4-week Programs.

4. CLIENT RESPONSIVENESS

4.1 If a Client becomes unresponsive or fails to provide updates ("ghosting"), the Firm will attempt follow-ups for a maximum of two (2) weeks.

4.2 Beyond this period, the Client's Program shall stand terminated without refund.

5. PAYMENT TERMS

5.1 For Clients on installment plans, the next diet plan will be issued only after timely payment of the due installment.

5.2 Delay in payment shall not pause or extend the Program; the week will be counted as utilized.

5.3 If an installment remains unpaid for more than seven (7) days post due date, the Program shall automatically stand terminated without refund.

6. EMERGENCY HOLD

6.1 In case of genuine medical or unforeseen emergencies, the Program may be placed on hold for a maximum of one (1) month, subject to Firm approval.

7. PROGRESS REPORTING

7.1 Clients are required to submit progress photographs before commencement of the final phase of their Program.

8. DIET & CONSULTATION STRUCTURE

8.1 All diet plans are prepared and monitored by a team of qualified dietitians trained by Ms. Saloni Arora, Founder of the Firm.

8.2 Given the number of active Clients, it is not feasible for Ms. Arora to personally manage each case.

8.3 Each Client shall be assigned a dedicated dietitian, who will be solely responsible for designing customized diets, monitoring progress, and addressing concerns.

8.4 Direct consultation with Ms. Arora is not included in any Program. Clients acknowledge and accept that all services will be delivered exclusively through the assigned dietitian.

8.5 Requests for personal calls, check-ins, or direct plans from Ms. Arora will not be entertained.

9. GRIEVANCE REDRESSAL

9.1 In case of dissatisfaction, disputes, or unresolved concerns, Clients may contact the Firm's designated Grievance Officer:

Name: Ms. Vanshika Chopra

Email: support@myfemily.com

Contact Number: +91 95881 67284

9.2 The Grievance Officer will address concerns within a reasonable timeframe.

10. BRAND IDENTITY & REPRESENTATION

10.1 The Firm operates under the brand name "MyFemily by Nutritionist Saloni".

10.2 Ms. Saloni Arora serves as the Founder and guiding authority of the Firm. All methods, frameworks, and strategies are derived from her expertise but executed by her trained team.

10.3 Clients expressly acknowledge that Program delivery is the responsibility of the assigned dietitian and not Ms. Arora personally.

11. CLIENT OBLIGATIONS

11.1 Clients shall:

• Adhere strictly to the assigned plans.
• Provide timely and accurate updates.
• Respect the operational structure of the Firm and refrain from making demands inconsistent with this Policy.

11.2 Non-compliance may impact results, for which the Firm bears no liability.

12. GOVERNING LAW & JURISDICTION

12.1 This Policy shall be governed by the laws of India.

12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.