By enrolling in any Program offered by TNS Fem Health Private Limited ("Firm"), operating under the brand Femly, you agree to the terms below. Please read carefully.
1. Refund Policy
The Firm follows a strict no-refund policy. Fees once paid shall not be refunded, adjusted, or transferred under any circumstances.
2. Weekly Check-In
Completing the weekly check-in form is mandatory. Without it, no new diet plan is issued.
Non-submission does not pause your Program — the week is counted regardless.
3. Program Freezing
A Program may be frozen for a maximum of two (2) weeks (once for two weeks, or twice for one week each). Freezing is not permitted for 4-week Programs.
4. Client Responsiveness
If a Client becomes unresponsive ("ghosting"), the Firm follows up for a maximum of two weeks. Beyond this, the Program stands terminated without refund.
5. Payment Terms
On installment plans, the next diet plan is issued only after timely payment. Delay does not pause the Program. If an installment is unpaid for more than seven (7) days past due, the Program is automatically terminated without refund.
EMI Payment Responsibility: If you choose to pay through any of our finance or EMI partners, you are solely responsible for making all EMI payments on time, as per the agreed repayment schedule. Failure to do so may result in payment reminders, calls, messages, penalties, or other actions initiated by the finance partner. The Company has no control over or liability for such communications or charges, and enrollment in the program does not waive your repayment obligations.
6. Emergency Hold
For genuine medical or unforeseen emergencies, the Program may be held for up to one (1) month, subject to Firm approval and prior communication.
7. Progress Reporting
Clients must submit progress photographs before the final phase of their Program.
8. Diet & Consultation Structure
All plans are prepared and monitored by qualified dietitians trained by Ms. Saloni Arora, Founder. Each Client is assigned a dedicated dietitian. Direct consultation with Ms. Arora is not included in any Program, and requests for personal calls or plans from her will not be entertained.
9. Grievance Redressal
For disputes or unresolved concerns, contact the Grievance Officer: Pratiksha — support@femly.health, +91 88260 56588.
10. Brand Identity
The Firm operates as "Femly". Program delivery is the responsibility of the assigned dietitian, not Ms. Saloni Arora personally.
11. Client Obligations
Clients shall adhere to assigned plans, provide timely and accurate updates, and respect the Firm's operational structure. Non-compliance may impact results, for which the Firm bears no liability.
12. Governing Law
This Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Delhi, India.
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