These Terms and Conditions (“Policy”) apply to all clients (“Client”) enrolling in nutrition and wellness programs (“Program”) offered by MyFemily by Nutritionist Saloni. Enrollment in the Program constitutes full  acceptance of
this Policy.

1. REFUND POLICY
1.1 The Firm follows a strict no-refund policy.
1.2 Fees once paid shall not be refunded, adjusted, or transferred under any
circumstances.

2. WEEKLY CHECK-IN REQUIREMENT
2.1 Clients must complete the weekly check-in form as a mandatory step.
2.2 Without submission of the form, no new diet plan will be issued.
2.3 Failure to submit will not pause the Program; the week will be counted as utilized.

3. PROGRAM FREEZING
3.1 A Program may be frozen for a maximum of two (2) weeks only.
3.2 This may be availed either once for two weeks or twice for one week each.
3.3 Freezing is not permitted for 4-week Programs.

4. CLIENT RESPONSIVENESS
4.1 If a Client becomes unresponsive or fails to provide updates (“ghosting”), the Firm will
attempt follow-ups for a maximum of two (2) weeks.
4.2 Beyond this period, the Client’s Program shall stand terminated without refund.

5. PAYMENT TERMS
5.1 For Clients on installment plans, the next diet plan will be issued only after timely
payment of the due installment.
5.2 Delay in payment shall not pause or extend the Program; the week will be counted as
utilized.
5.3 If an installment remains unpaid for more than seven (7) days post due date, the
Program shall automatically stand terminated without refund.

6. EMERGENCY HOLD
6.1 In case of genuine medical or unforeseen emergencies, the Program may be placed
on hold for a maximum of one (1) month, subject to Firm approval.

7. PROGRESS REPORTING
7.1 Clients are required to submit progress photographs before commencement of the
final phase of their Program.

8. DIET & CONSULTATION STRUCTURE
8.1 All diet plans are prepared and monitored by a team of qualified dietitians trained by
Ms. Saloni Arora, Founder of the Firm.
8.2 Given the number of active Clients, it is not feasible for Ms. Arora to personally
manage each case.
8.3 Each Client shall be assigned a dedicated dietitian, who will be solely responsible for
designing customized diets, monitoring progress, and addressing concerns.
8.4 Direct consultation with Ms. Arora is not included in any Program. Clients
acknowledge and accept that all services will be delivered exclusively through the
assigned dietitian.
8.5 Requests for personal calls, check-ins, or direct plans from Ms. Arora will not be
entertained.

9. GRIEVANCE REDRESSAL
9.1 In case of dissatisfaction, disputes, or unresolved concerns, Clients may contact the
Firm’s designated Grievance Officer:
Name: Ms. Vanshika Chopra
Email: support@myfemily.com
Contact Number: +91 95881 67284
9.2 The Grievance Officer will address concerns within a reasonable timeframe.

10. BRAND IDENTITY & REPRESENTATION
10.1 The Firm operates under the brand name “MyFemily by Nutritionist Saloni”.
10.2 Ms. Saloni Arora serves as the Founder and guiding authority of the Firm. All
methods, frameworks, and strategies are derived from her expertise but executed by her
trained team.
10.3 Clients expressly acknowledge that Program delivery is the responsibility of the
assigned dietitian and not Ms. Arora personally.

11. CLIENT OBLIGATIONS
11.1 Clients shall:
Adhere strictly to the assigned plans.
Provide timely and accurate updates.
Respect the operational structure of the Firm and refrain from making demands
inconsistent with this Policy.
11.2 Non-compliance may impact results, for which the Firm bears no liability.

12. GOVERNING LAW & JURISDICTION
12.1 This Policy shall be governed by the laws of India.
12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India